Here you can find information on our Privacy Policy and our website Terms & Conditions.
Privacy Policy
Welcome to our Privacy Policy. (Updated May 2020).
Your privacy is critically important to us.
Who We Are
Exit Matters is located in Waterloo, Ontario and you can reach Jennifer Davis, our Exit Matters’ Privacy Officer at jennifer@exitmatters.com or you can call (226) 791-8367.
It is Exit Matters’ policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.exitmatters.com (hereinafter, “us”, “we”, or “www.exitmatters.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and Conditions (below) posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Website Visitors
Like most website operators, Exit Matters collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Exit Matters’ purpose in collecting non-personally identifying information is to better understand how Exit Matters’ visitors use its website. From time to time, Exit Matters may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Exit Matters also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.exitmatters.com blog posts. Exit Matters only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links to External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. While not an exhaustive list, please also see also our list of Third-Party Plugins (below).
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Aggregated Statistics
Exit Matters may collect statistics about the behaviour of visitors to its website. Exit Matters may display this information publicly or provide it to others. However, Exit Matters does not disclose your personally-identifying information.
Cookies
To enrich and perfect your online experience, Exit Matters uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Exit Matters uses cookies to help Exit Matters identify and track visitors, their usage of https://www.exitmatters.com, and their website access preferences. Exit Matters’ visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Exit Matters’ website, with the drawback that certain features of Exit Matters’ website may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Exit Matters’ use of cookies.
E-commerce
Those who engage in transactions with Exit Matters – by purchasing Exit Matters’ services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Exit Matters collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Exit Matters. Exit Matters does not disclose personally-identifying information other than as described below (and see also additional details in the WooCommerce section below). And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Privacy Policy Changes
Although most changes are likely to be minor, Exit Matters may change its Privacy Policy from time to time, and in Exit Matters’ sole discretion. Exit Matters encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Removing Your Information
If you want to remove your information or find out more about how it is used with Exit Matters, please contact Jennifer Davis, Exit Matters’ Privacy Officer at jennifer@exitmatters.com or you can call (226) 791-8367.
Credit & Contact Information
This privacy policy was created at https://termsandconditionstemplate.com/privacy-policy-generator/.
If you have any questions about this Privacy Policy, please contact Jennifer Davis, Exit Matters’ Privacy Officer at jennifer@exitmatters.com or you can call (226) 791-8367.
Third-Party Plugins
WooCommerce
We collect information about you during the checkout process on our store.
What We Collect and Store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site as noted (above) in the Cookies section.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7+ years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our Team has Access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide your orders and store services to you; for example — when you order an item and we process it for shipment, the third party that processes and ships will see your address and may be asked to know how much the item/s cost if shipping insurance is required.
Analytics
We do use basic analytics that come with WordPress and WooCommerce and Mailchimp.
Marketing
If you choose to sign up to our newsletter, Mailchimp (see below) has access to your email address and name.
Social Media Sharing via Monarch Plugin
We do use a social media plugin from Elegant Themes called Monarch. It allows you to share selected Exit Matters’ website content on the media sites we have currently selected. As such, this likely allows a cookie to be embedded on your computer when you visit or share using that platform. You can find out more in our cookie policy.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
Really Simple SSL
Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find their privacy policy here.
PayPal Checkout
We use an extension from PayPal that enables our checkout process. When you use our checkout the following information is collected:
What data is collected
Information shared with a payment provider to process payments includes:
- Name
- Address
- Phone
- City/State/Zip
- Unique payment identifier
- Payment provider identifier
If you want to know more, please read the PayPal Privacy Policy.
Akismet
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Video via Vimeo & Youtube
While on the Exit Matters’ website we do share video from either Vimeo or Youtube. To understand how both of these platforms deal with your privacy read the Vimeo Privacy Policy and the Youtube Terms of Service including their Privacy Policy.
Marketing/Communications
Mailchimp
When you opt-in to receive our newsletter, we use Mailchimp to enable us to send this information to you. For more on how they care for your personal information read Mailchimp’s Privacy Policy.
Sendgrid
When you use the contact form on the site, Sendgrid/Twilio allows us to communicate with you. You can read about how they handle privacy the Twilio Privacy Statement.
Where Your Information is Stored
Please be advised that your information may be stored outside of Canada or wherever in the world the companies we work with transmit or store the data.
Terms and Conditions
These terms and conditions outline the rules and regulations for the use of Exit Matters’ website.
Exit Matters is located in Waterloo, Ontario. Please contact Jennifer Davis, Exit Matters’ Privacy Officer at jennifer@exitmatters.com or you can call (226) 791-8367 if you have any questions.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Exit Matters’ website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Ontario, Canada. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By using Exit Matters’ website you consent to the use of cookies in accordance with Exit Matters’ privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
User Comments
This Agreement shall begin on the date hereof May 27, 2020.
Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Exit Matters does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Exit Matters, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Exit Matters shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Exit Matters reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
You warrant and represent that:
– You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
– The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
– The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
– The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant to Exit Matters a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our website without prior written approval:
Government agencies; Search engines; News organizations; Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website. These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations. We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Exit Matters; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization. These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to jennifer@exitmatters.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our website as follows:
– By use of our business name; or
– By use of the uniform resource locator (Web address) being linked to; or
– By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Exit Matters’ logo or other artwork will be allowed for linking absent a trademark license agreement.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.
Removal of Links from Our Website
If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
Content Liability
We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Questions?
If you want to find out more please contact Jennifer Davis, our Exit Matters’ Privacy Officer at jennifer@exitmatters.com or you can call (226) 791-8367.
Credit & Contact Information
This Terms and conditions page was created at termsandconditionstemplate.com generator.
If you have any queries regarding any of our terms, please contact contact Jennifer Davis, our Exit Matters’ Privacy Officer at jennifer@exitmatters.com or you can call (226) 791-8367.